I crashed. Where can I buy replacement parts?
We sell replacement blades and crash kits for our drones; look for purchase options on the individual product pages. Please note: we'll be offering flight tutorials for our products soon, not that you need any help.
Please note that Aerix Drones isn't responsible for any costs associated with customs or local import duties and taxes (VAT). Please check with your local customs office to ensure your package will be allowed through prior to ordering, Aerix Drones is not responsible for any packages refused by customs.
Any international packages where the associated customs/VAT are not paid will not be refunded. Aerix Drones reserves the right to cancel any other orders from customers who have refused previous shipments due to customs/VAT, and to subtract any fees paid as a result of a refused shipment from other cancelled orders.
All International sales are final.
What do I do if I place an order that includes both a pre-order and an in-stock item, and I would like the in-stock item to ship immediately?
When you place an order for multiple products, the shipping costs are calculated assuming all items will be shipped at one time in a single package- this includes orders where a product that is currently in pre-order status is purchased. If you wish to have an order split into two shipments for any reason, there will be an additional shipping cost- please contact us at firstname.lastname@example.org to request the split shipment, at which point arrangements will be made to secure payment for the additional shipping charges.
Issue not listed above? We can help, email our Flight Team directly at email@example.com
If your drone malfunctions or stops working in the first 30 days and has no signs of physical damage we will repair or replace it…it’s that simple.
If your drone physically breaks and/or has visible damage from crashes etc it is not covered under warranty BUT it is eligible for the Dude I Broke It Program.
The Dude I Broke It Program works as follows:
- You send back the broken drone, we send you a discount code for 35% off your next order.
- You keep the broken drone for parts, we send you a 20% off code for your next order.
- You send back the broken drone, pay $20 and we repair the drone and send it back to you.
Have more questions or couldn't find yours? We can help, email our Flight Team directly: