I crashed. Where can I buy replacement parts?

We sell replacement blades and crash kits for our drones; look for purchase options on the individual product pages. Please note: we'll be offering flight tutorials for our products soon, not that you need any help.

Do you sell controllers and charging cables?

Definitely! Check the store, we sell lots of stuff.

How do you ship?

All orders are shipped within 48 hours Monday – Friday 8am – 5pm. We use the following carriers to deliver our orders: USPS, UPS, FedEx, DHL. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers. The rate charged for the shipping of your order is based on the weight of your products, and your location.

What happens if I place a pre-order or purchase an item on back-order?

Pre-orders are accepted at any time when the item is made available on our website. As soon as the item is made available to ship it will be sent out; orders that include items immediately available to ship will be half-fulfilled at the time the order if placed. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Why isn't my drone lifting off?

To troubleshoot flight issues follow these initial steps: Check if the drone is charged > Check if the drone power switch is ON > Check if the controller has batteries and is powered ON > Check if controller is properly paired with drone > Check if propellers are properly aligned to create lift > Check that all four motors are rotating.

Issue not listed above? We can help, email our Flight Team directly at [email protected]

How do I pair my controller to my drone?

Universally, our controllers pair with these directions: turn the drone power switch to ON > turn the controller power switch to ON > Listen for the BEEP BEEP from the controller > push the left joystick up until it beeps > pull the left joystick down until it beeps. You're now paired and ready to fly.

How do I put on my drone's propellers?

Our drone's propellers fit snugly, but can be removed from the motor shift and replaced at any time. Reference the picture below for blade placement, the positioning will be the same for the front and rear blades.

What is your return policy?

Due to the physical nature of these items returns and replacements will only be issued for Postal Damages or Manufacturer defects when we are notified within 3 days of your receipt of goods.

Damage via Postal Service

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us within 3 days after the item(s) arrive. Do not throw away any of the packing materials and please contact us immediately. The return shipping cost should be paid by the customer. After we have received the item(s) and the item(s) prove to be damaged via postal service, we will send new item(s). We will pay the cost of resending the replacement(s).

Factory Defects

If you believe you have received a product with a factory defect, please contact us within 3 days after the item(s) arrive. The product(s) must be in new and unused condition and in the original package. We will issue an Return Authorization Code for you to send the item(s) back to us. The return shipping cost must be paid by customer. After we have received the item(s) and the item(s) prove to be a factory defect, we will test and send new item(s). We will pay the cost of re-sending the replacement(s).

Have more questions or couldn't find yours? We can help, email our Flight Team directly:

[email protected]